Privacy Policy

1. Who we are

Imperial Dental Center is a dental clinic based at Way 3233, Ruwi, Muscat, Sultanate of Oman. This policy explains how we collect, use, and protect information about you when you visit our website or receive care at the Clinic.

2. Information we collect

When you contact us or book an appointment, we may collect:

• Your name, phone number, and email address
• Your preferred appointment time and reason for visit
• Health and dental history relevant to your treatment
• Insurance details where applicable

When you visit our website, standard server logs may record your IP address, browser type, and pages viewed. We do not use tracking cookies for advertising purposes.

3. How we use your information

We use your information to:

• Schedule and confirm appointments
• Provide, plan, and follow up on dental treatment
• Process insurance claims on your behalf
• Send appointment reminders via WhatsApp or phone
• Comply with legal obligations under Omani healthcare regulations

We do not use your personal information for marketing without your explicit consent.

4. Sharing your information

We do not sell your personal data. We share it only where necessary:

• With your insurance provider to process claims you have authorised
• With specialist referral providers when clinically required and with your knowledge
• With regulatory authorities in the Sultanate of Oman when legally required

5. Health information

Your dental and medical records are handled with strict confidentiality. Clinical staff access your records only to the extent needed to provide your care. Records are stored securely and retained in accordance with Omani Ministry of Health guidelines.

6. Data retention

Patient records are retained for a minimum of ten years following last contact, or longer where required by applicable regulations. Contact information collected solely for appointment scheduling is not retained beyond the period needed for that purpose.

7. Your rights

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of non-clinical personal data where no legal obligation requires retention
• Withdraw consent for appointment reminders at any time

To exercise any of these rights, contact us using the details below.

8. Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or disclosure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security of data transmitted to us electronically.

9. Third-party links

Our website may contain links to third-party platforms (including WhatsApp and social media). Once you leave our site, this Privacy Policy no longer applies and we are not responsible for the privacy practices of those platforms.

10. Changes to this policy

We may update this policy as our practices or applicable laws change. The current version will always be available at this URL. Material changes will be noted at the top of this page with a revised date.

11. Contact

For questions about your data or this policy, reach us at info@imperialdentaloman.com or call +968 9449 4714.